Siyaq
An AI customer-intelligence platform that unifies interaction history, predicts call intent, and prepares real-time context before an employee answers.
Overview
Siyaq is an AI-powered customer-intelligence platform for customer-service teams. It brings together a customer’s interaction history across channels and gives employees useful context before and during a call.
Developed for the AgentX Qassim Hackathon, Siyaq won 3rd place.
Problem
Customers often have to repeat the same issue whenever they contact support because previous interactions are fragmented across channels.
Employees can answer calls without enough context about customer history, unresolved issues, or the likely reason for calling.
Solution
We built Siyaq to unify customer interaction history and generate an AI report before the employee answers.
It predicts call intent, surfaces unresolved issues, recommends possible solutions, transcribes Arabic conversations, extracts key information in real time, and completes the interaction form by the end of the call.
Technologies
LangGraph- Supabase
- FastAPI
